At BORDER LINK, we want the payment process for your order to be simple, clear, and secure.
Available payment methods are presented to the customer during the order process, based on the conditions applicable at the time of purchase.
1. Accepted Payment Methods
BORDER LINK currently accepts the following payment methods:
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Visa
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Mastercard
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American Express
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Apple Pay
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PayPal Wallet
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Klarna
The availability of certain payment methods may depend on the country, device used, browser, order amount, or the payment provider's applicable conditions.
The payment methods actually available for your order are displayed during the checkout process.
2. Payment by Credit Card
You can pay for your order with a compatible credit card, including:
Visa, Mastercard, or American Express.
Payment information is entered in the secure environment of the payment provider used during the transaction.
BORDER LINK will never ask you to provide your full credit card number or security code by email.
3. Apple Pay
When this option is available, you can use Apple Pay to pay for your order.
Apple Pay can confirm payment using the payment methods stored in your Apple Wallet, depending on the conditions applicable to your device and account.
Apple Pay availability may vary by device, browser, country, and service conditions.
4. PayPal Wallet
When the option is available, you can use PayPal Wallet to make your payment.
You may then be redirected to PayPal's payment environment to authenticate yourself and confirm the transaction.
PayPal's terms of use may also apply to the transaction.
5. Klarna
When the Klarna option is offered at checkout, certain Klarna payment solutions may be available depending on your country, your order, and your eligibility.
Availability and applicable conditions are determined by Klarna at the time of payment.
If Klarna is selected, certain information may be transmitted to Klarna to allow transaction processing and, where applicable, assessment of eligibility for the chosen payment method.
The conditions presented by Klarna during payment apply to services provided directly by Klarna.
6. Payment Security
Transaction security is a priority for BORDER LINK.
Payments are processed using payment solutions and providers that employ security measures designed to protect payment data during the transaction.
Depending on the payment method used, additional authentication may be requested by your bank or payment provider.
For example, your banking institution may ask you to confirm a transaction using a strong authentication procedure.
7. Payment Validation
An order is considered validated when the payment process has been correctly authorized and the order has been confirmed.
If payment is refused, interrupted, or not correctly confirmed, the order may not be finalized.
In this case, you can try another available payment method or contact our customer service.
8. Payment Amount
The total amount to be paid is presented before final confirmation of the order.
It may include, in particular:
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the price of the products;
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any applicable taxes;
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applicable delivery fees.
For orders placed on BORDER LINK:
Orders under €39: €3.90 delivery
Orders of €39 or more: free standard delivery
The final amount displayed during order validation corresponds to the amount to be paid.
9. Currency
Prices displayed on our site are indicated in euros (€).
The amount debited corresponds to the amount presented during order validation, subject to any specific conditions of your bank or payment provider.
If your bank account uses a different currency, your bank or payment provider may apply its own conversion rate or certain fees.
BORDER LINK does not control any exchange fees that may be applied by your bank or payment provider.
10. Refused Payment
If your payment is refused, please check:
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that the entered information is correct;
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that your card is still valid;
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that your bank authorizes the transaction;
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that your payment limit has not been reached;
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that your payment method is available for the transaction in question.
If the problem persists, you can try another available payment method.
For security reasons, BORDER LINK cannot modify or bypass decisions made by a bank or payment provider regarding transaction authorization.
11. Verification and Fraud Prevention
To protect our customers and our business against fraudulent transactions, some orders may be subject to security checks.
These checks may concern certain information related to the order or payment.
When a transaction presents a security issue or cannot be properly verified, BORDER LINK may temporarily suspend order processing or request additional information within the limits allowed by applicable regulations.
12. Order Confirmation
After payment validation, a confirmation email may be sent to the email address provided during the order.
We recommend that you keep this email and the information related to your order.
If you do not receive confirmation after making a payment, first check your spam folder and then contact us.
13. Refunds
When a refund is due, it is processed in accordance with our Return Policy and applicable legal rules.
Refunds are generally issued via the same payment method used for the order, unless regulations or the specific situation allow or require another method.
The time it takes for funds to appear in your account may depend on your bank or payment provider.
14. Security and Payment Data
Data necessary for payment processing may be processed by the relevant payment providers.
Depending on the payment method used, these providers may process certain information necessary for the authorization, security, and completion of the transaction.
For more information on the processing of your personal data, please consult our Privacy Policy.
15. Contact
For any questions regarding the payment of your order, please contact our customer service:
BORDER LINK
Office 1670, 37 passage du Ponceau
75002 Paris, France
Email: info@border-link.com
Phone: +33 1 47 05 99 35
Website: border-link.com